Frequently Asked
Questions

Sentiva Solutions is a full-service IT company. We handle managed IT support (helpdesk, monitoring, hardware), cybersecurity (threat detection, audits, endpoint protection), cloud services (AWS, Azure, M365), and IT consulting (strategy, compliance, roadmaps). Think of us as your outsourced IT department — or a specialist layer on top of your existing team.

Simply reach out via our contact form or email hi@sentiva.net. We'll schedule a free 30-minute discovery call to understand your environment and needs. After that, we send a custom proposal within 48 hours. No obligation, no pressure.

We work with businesses of all sizes — from 5-person offices to companies with 300+ employees. We tend to be the best fit for small and mid-sized businesses (10–200 employees) who want enterprise-quality IT without the overhead of a full internal team.

We work across healthcare, legal, financial services, manufacturing, professional services, nonprofit, and more. We have specific expertise with HIPAA compliance (healthcare) and data security frameworks common in legal and finance.

Critical issues (system down, security breach) are responded to in under 15 minutes. High-priority issues within 1 hour. Standard requests within 4 business hours. Managed clients receive 24/7 coverage with these guaranteed response times.

Yes — for managed IT clients, support is available 24 hours a day, 7 days a week, 365 days a year. For general inquiries and non-managed engagements, we respond within 1 business day.

Yes. While most issues are resolved remotely (faster and more efficient), we provide on-site support throughout Pennsylvania, the Northeast, and beyond for clients who need it.

Yes, always. Every engineer and support specialist on your account is U.S.-based. Our headquarters is in Erie, PA. We believe local accountability matters, especially when it comes to sensitive business data.

We don't publish fixed pricing because every business is different. After a free assessment, we build a custom proposal based on your team size, services needed, environment complexity, and any compliance requirements. Pricing is transparent and itemized — no hidden fees.

We send invoices electronically to your designated billing contact. Payment terms are Net 15 or Net 30 depending on your agreement. We do not auto-charge cards — all payment happens via invoice.

No. All Sentiva engagements are month-to-month. We don't believe in locking clients in. If you want to cancel, we just ask for 30 days notice for a smooth transition.

No. Onboarding, environment documentation, agent deployment, and initial setup are all included. You pay the agreed monthly rate — that's it.

Yes. We have significant experience helping healthcare organizations meet HIPAA requirements — security risk assessments, policy development, access controls, audit log management, and staff training.

We have a documented incident response process. For managed clients, our team mobilizes immediately — containing the incident, assessing damage, and working to restore normal operations.

All client data is handled under strict confidentiality agreements. We use encrypted communication channels, least-privilege access, and MFA for all internal systems. We never share or sell client data.

We are certified partners for Microsoft Azure and Amazon Web Services, and we support Google Cloud Platform as well. We also manage Microsoft 365 and Google Workspace environments.

Yes. Cloud migration is one of our most requested services. We handle the full process — assessment, planning, migration, testing, and post-migration support — with a goal of zero downtime.

Absolutely. We assess your current environment first and build around what's already working. We're not here to replace everything — just to make it better, more secure, and easier to manage.