Support Center

How Can We
Help You?

Find answers, submit a support request, or reach your account engineer. We're here 24/7 for managed clients.

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Critical / Outage

System down or active security incident? Managed clients have 24/7 emergency response.

Email your account engineer directly
Response: < 15 minutes
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General Support

For non-urgent requests, questions, or anything account-related.

hi@sentiva.net
Response: Within 1 business day
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Submit a Ticket

Use our contact form to describe your issue in detail and we'll triage it appropriately.

Open a Ticket →
Response: Per your SLA
Knowledge Base

Common Help Topics

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Frequently Asked Questions
Answers to common questions about our services and processes
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Service Overview
Details on what each service includes and how it works
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Billing & Invoices
How billing works, payment terms, and invoicing explained
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Security Practices
How we protect your data and our internal systems
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About Our Team
Who you're working with at Sentiva
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Contact Us
Reach our team directly via email or contact form
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Response Time SLAs
🔴 Critical — System down, active breach
Managed clients only
< 15 min
🟠 High — Major service impacted
Managed clients
< 1 hour
🟡 Medium — Partial disruption
All clients
< 4 hours
🟢 Low — General request
All clients
Next business day