Legal
Privacy Policy
How Sentiva Solutions collects, uses, and protects your information.
01Information We Collect
We collect information you provide directly, information collected automatically when you use our website, and information from third parties.
Information you provide:
- Name, business email, phone number, and company name via contact forms
- Information shared during consultations, calls, or onboarding
- Billing and invoice-related information
- Communications you send us via email or our website
Information collected automatically:
- IP address and approximate location
- Browser type, operating system, and device information
- Pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies
02How We Use Information
We use the information we collect to:
- Respond to inquiries and provide requested services
- Send proposals, invoices, and service-related communications
- Improve our website, services, and customer experience
- Send relevant IT insights or updates (you may opt out at any time)
- Comply with legal obligations and protect our legal rights
- Detect and prevent fraud, abuse, or security threats
We do not sell your personal information. Ever.
03How We Share Information
We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:
- With service providers who assist in delivering our services, under strict confidentiality agreements
- When required by law, court order, or government authority
- To protect the rights, safety, or property of Sentiva, our clients, or the public
- In connection with a business merger, acquisition, or sale of assets (with advance notice)
04Cookies & Tracking
Our website uses cookies and similar technologies to improve functionality and analyze usage. These include:
- Essential cookies required for the website to function
- Analytics cookies to understand how visitors use our site
- Preference cookies to remember your settings
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. We do not use advertising or cross-site tracking cookies.
05Data Security
We implement appropriate technical and organizational security measures to protect your information, including encrypted communications, access controls, and internal data handling policies.
However, no method of transmission over the internet is 100% secure. While we use commercially reasonable measures to protect your data, we cannot guarantee absolute security.
06Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Contact form submissions are retained for up to 2 years. Client data is retained for the duration of the engagement and up to 3 years after termination unless otherwise required by law.
07Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Request restriction of processing in certain circumstances
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
08Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under the age of 16. If you believe we have inadvertently collected information from a minor, please contact us immediately.
09Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website or services after changes constitutes acceptance of the updated policy.