Privacy Policy – Sentiva Solutions

Table of Contents

Information We Collect
How We Use Information
How We Share Information
Cookies & Tracking
Data Security
Data Retention
Your Rights
Children's Privacy
Changes to This Policy
Contact Us

01 Information We Collect

We collect information you provide directly, information collected automatically when you use our website, and information from third parties.

Information you provide:

→Name, business email, phone number, and company name via contact forms
→Information shared during consultations, calls, or onboarding
→Billing and invoice-related information
→Communications you send us via email or our website

Information collected automatically:

→IP address and approximate location
→Browser type, operating system, and device information
→Pages visited, time spent, and referring URLs
→Cookies and similar tracking technologies

02 How We Use Information

We use the information we collect to:

→Respond to inquiries and provide requested services
→Send proposals, invoices, and service-related communications
→Improve our website, services, and customer experience
→Send relevant IT insights or updates (you may opt out at any time)
→Comply with legal obligations and protect our legal rights
→Detect and prevent fraud, abuse, or security threats

We do not sell your personal information. Ever.

03 How We Share Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

→With service providers who assist in delivering our services, under strict confidentiality agreements
→When required by law, court order, or government authority
→To protect the rights, safety, or property of Sentiva, our clients, or the public
→In connection with a business merger, acquisition, or sale of assets (with advance notice)

04 Cookies & Tracking

Our website uses cookies and similar technologies to improve functionality and analyze usage. These include:

→Essential cookies required for the website to function
→Analytics cookies to understand how visitors use our site
→Preference cookies to remember your settings

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. We do not use advertising or cross-site tracking cookies.

05 Data Security

We implement appropriate technical and organizational security measures to protect your information, including encrypted communications, access controls, and internal data handling policies.

However, no method of transmission over the internet is 100% secure. While we use commercially reasonable measures to protect your data, we cannot guarantee absolute security.

06 Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Contact form submissions are retained for up to 2 years. Client data is retained for the duration of the engagement and up to 3 years after termination unless otherwise required by law.

07 Your Rights

Depending on your location, you may have the right to:

→Access the personal information we hold about you
→Request correction of inaccurate information
→Request deletion of your personal information
→Opt out of marketing communications at any time
→Request restriction of processing in certain circumstances

To exercise any of these rights, contact us at hi@sentiva.net. We will respond within 30 days.

08 Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under the age of 16. If you believe we have inadvertently collected information from a minor, please contact us immediately.

09 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website or services after changes constitutes acceptance of the updated policy.

10 Contact Us

For questions about this Privacy Policy or our data practices:

→Email: [email protected]