Support center
How can we help?
Find answers, send a support request or reach your account engineer. Managed clients are covered 24/7.
Critical or outage
System down or an active security incident? Managed clients have 24/7 emergency response.
General support
Non-urgent requests, questions or anything to do with your account.
hi@sentiva.netSubmit a ticket
Use the contact form to describe the problem in detail and we'll route it to the right person.
Open a ticketResponse times
What to expect when you reach out.
Every request gets a priority based on how badly it affects your business. These are the targets we hold ourselves to.
| Priority | Who it covers | Response |
|---|---|---|
| Critical System down, active breach |
Managed clients only | < 15 min |
| High Major service impacted |
Managed clients | < 1 hour |
| Medium Partial disruption |
All clients | < 4 hours |
| Low General request |
All clients | Next business day |
Help topics
Common places to start.
FAQ
Answers to common questions about our services and how we work.
Service overview
What each service includes and how it works.
Billing and invoices
How billing works, payment terms and invoicing.
Security practices
How we protect your data and our own systems.
Our team
Who you're working with at Sentiva.
Contact us
Reach the team by email or through the contact form.