Client Onboarding
A smooth, organized onboarding experience that gets your team set up and comfortable without friction or confusion.
Amy Larson
Client Success Manager
Remote, U.S. · Sentiva Solutions
Amy Larson is the reason Sentiva's client satisfaction rate sits at 98%. As Client Success Manager, Amy is the primary point of contact between clients and Sentiva's technical teams. Her job is to make sure nothing falls through the cracks and every client feels looked after.
From the first onboarding call to ongoing monthly check-ins, Amy makes the Sentiva experience feel personal, organized, and responsive. She's the person who knows your business, understands your priorities, and advocates for you internally.
About Amy
- Company
- Sentiva Solutions
- Location
- Remote, U.S.
- Role
- Client Success Manager
- Client Satisfaction
- 98% across all accounts
- Focus
- Onboarding, Account Management, Advocacy
- Contact
- Via Sentiva Solutions
What Amy Does
Making sure you're always looked after.
01
02
Account Management
Regular check-ins, quarterly reviews, and proactive communication so you're always informed about your IT environment.
03
Internal Advocacy
Amy is your voice inside Sentiva. She makes sure the technical team understands your priorities and delivers on them.
04
Single Point of Contact
No ticket queues to navigate. When you need something, you call Amy and she handles the rest.
05
Reporting & Transparency
Monthly reports that make sense: uptime, tickets resolved and security status in plain language, not tech jargon.
06
Satisfaction & Retention
A 98% client satisfaction rate that speaks for itself. Amy measures success by whether clients would recommend Sentiva.
Also on the team