Endpoint Troubleshooting
Diagnosing and resolving hardware and software issues on Windows workstations, laptops, and peripherals.
Derek Simmons
IT Support Specialist
Remote, U.S. · Sentiva Solutions
Derek Simmons is an IT Support Specialist at Sentiva Solutions, providing Level 1-2 support to clients across hardware troubleshooting, software deployment, printer and peripheral setup, and remote assistance. Derek is often the first voice a client hears when something goes wrong, and he takes that seriously.
Derek joined Sentiva after completing his CompTIA A+ and working IT support roles at a regional accounting firm. He is reliable, thorough, and likes helping people get their technology working.
About Derek
- Company
- Sentiva Solutions
- Location
- Remote, U.S.
- Title
- IT Support Specialist
- Certification
- CompTIA A+
- Specialties
- Endpoint Troubleshooting, Remote Support, Hardware
- Contact
- Via Sentiva Solutions
Expertise
First-line support that gets it done.
01
02
Remote Assistance
Fast remote support through RMM tools, fixing issues without an on-site visit whenever possible.
03
Peripherals & Printers
Setting up, configuring, and troubleshooting printers, scanners, monitors, docking stations, and other peripherals.
04
Software Deployment
Installing and configuring business software applications, managing updates, and handling licensing activations.
05
Mobile Device Setup
Setting up smartphones and tablets for corporate use, including email, MDM enrollment, and VPN configuration.
06
Ticket Documentation
Thorough ticket notes and resolution documentation that help the team learn and improve over time.
Also on the team