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Derek Simmons is an IT Support Specialist at Sentiva Solutions, providing Level 1–2 support to clients across hardware troubleshooting, software deployment, printer and peripheral setup, and remote assistance. Derek is often the first voice a client hears when something goes wrong — and he takes that responsibility seriously.
Derek joined Sentiva after completing his CompTIA A+ and working IT support roles at a regional accounting firm. He is reliable, thorough, and genuinely likes helping people get their technology working.
← Back to TeamDiagnosing and resolving hardware and software issues on Windows workstations, laptops, and peripherals.
Providing fast, effective remote support via RMM tools — resolving issues without requiring an on-site visit whenever possible.
Setting up, configuring, and troubleshooting printers, scanners, monitors, docking stations, and other peripherals.
Installing and configuring business software applications, managing updates, and handling licensing activations.
Setting up smartphones and tablets for corporate use, including email, MDM enrollment, and VPN configuration.
Thorough ticket notes and resolution documentation that help the team learn and improve over time.