Service Delivery
Making sure every client gets consistent, reliable, measurable IT service, on time and within SLA.
Sarah Kowalski
Chief Operating Officer
Remote, U.S. · Sentiva Solutions
Sarah Kowalski joined Sentiva Solutions as Chief Operating Officer after a decade-plus career in managed services operations. She oversees everything that keeps the business running: service delivery, vendor relationships, internal processes and team development.
Before Sentiva, Sarah held senior operations roles at regional MSPs in western Pennsylvania, building the operational playbooks and service delivery frameworks that she now brings to Sentiva's clients.
About Sarah
- Company
- Sentiva Solutions
- Location
- Remote, U.S.
- Experience
- 12+ years in managed services
- Speciality
- Operations & Service Delivery
- Contact
- Via Sentiva Solutions
Expertise
Keeping Sentiva running right.
01
02
Vendor Management
Managing relationships with hardware, software, and telecom partners to get Sentiva clients the best pricing and support.
03
Team Development
Building and developing an IT team that stays sharp, grows professionally, and delivers great work.
04
Process Improvement
Finding bottlenecks and building better workflows, from ticketing systems to onboarding checklists.
05
Infrastructure Planning
Working with the technical team to plan resource allocation, tooling investments, and capacity for growth.
06
Compliance & Reporting
Internal reporting, SLA compliance tracking, and making sure every commitment we make gets met.
Also on the team