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Rachel Monroe leads the client-facing side of Sentiva Solutions as VP of Client Services. She is responsible for account management, client onboarding, SLA oversight, and escalation handling — making sure every client interaction reflects the Sentiva standard.
With a background in IT service management and customer success at technology companies, Rachel brings a structured, data-driven approach to client relationships. She believes great client service is a process, not just a personality.
← Back to TeamOwning the ongoing relationship with every Sentiva client — from quarterly reviews to day-to-day health checks.
Structured onboarding processes that get new clients up and running without friction or dropped balls.
Tracking and reporting on service level commitments across all clients, and escalating when anything is at risk.
When something goes wrong, Rachel is the client's advocate internally — making sure problems get resolved fast.
Monitoring client health and satisfaction scores, and identifying opportunities to deliver more value.
Building the playbooks and documentation that make Sentiva's client service repeatable and consistent.