Account Management
Owning the relationship with every Sentiva client, from quarterly reviews to day-to-day health checks.
Rachel Monroe
VP of Client Services
Remote, U.S. · Sentiva Solutions
Rachel Monroe leads the client-facing side of Sentiva Solutions as VP of Client Services. She is responsible for account management, client onboarding, SLA oversight, and escalations, and makes sure every client interaction meets the Sentiva standard.
With a background in IT service management and customer success at technology companies, Rachel brings a structured, data-driven approach to client relationships. She believes great client service is a process, not just a personality.
About Rachel
- Company
- Sentiva Solutions
- Location
- Remote, U.S.
- Title
- VP of Client Services
- Specialties
- Account Management, Onboarding, SLA
- Contact
- Via Sentiva Solutions
Expertise
Client success as a system.
01
02
Client Onboarding
Structured onboarding processes that get new clients up and running without friction or dropped balls.
03
SLA Oversight
Tracking and reporting on service level commitments across all clients, and escalating when anything is at risk.
04
Escalation Handling
When something goes wrong, Rachel is the client's advocate inside Sentiva and makes sure problems get resolved fast.
05
Retention & Growth
Monitoring client health and satisfaction scores, and identifying opportunities to deliver more value.
06
Process Documentation
Building the playbooks and documentation that make Sentiva's client service repeatable and consistent.
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